Terms & Conditions

Access to this website, its content and services is subject to Fullgreen’s terms and conditions. By browsing the website, you accept our terms and conditions as set out here.

Our Website

Fullgreen aims to offer the best website services possible and endeavors to ensure all information and prices are accurate and up-to-date. As with most complex technologies, it is not possible for us to promise our service will be fault-free – or available at all times. On occasions access may be restricted for scheduled maintenance or the introduction of new services. Similarly content, services, prices and offers may be updated or removed at any time.

Fullgreen cannot be held liable for any damage to its website, or modification to content (including links to external websites) as a result of outside interference. Neither will it be considered liable for any inability to access the website’s services.

Fullgreen Products

We’re proud of our products and aim to deliver the highest levels of product consistency and quality at the best price – via this website’s ecommerce service. However, we do not undertake to continue our ecommerce service, nor the supply of any specific product and retain the right to change them at any time.

Each product is listed truthfully and clearly and is accompanied by detailed information about ingredients and nutrition. We will also clearly state if a product contains any allergens. Products are listed for sale subject to availability. If you have ordered a product that is no longer available, we will contact you to let you know and will refund your payment at the earliest possible opportunity.

Images of products on our website are for illustrative purposes only and may vary slightly from actual packaging.

Fullgreen Subscriptions

Fullgreen Subscription orders may be made available. These orders shall repeat over extended periods of time and may be affected by changes in availability, formulation, product price or delivery cost. Fullgreen reserves the right to adjust prices (including delivery costs) and will endeavor to inform all active subscribers with advance notice sufficient for those subscribers to opt out of the service. The contents and frequency of subsequent deliveries can be managed or cancelled by logging into this website. Amending subscription details or cancelling a subscription can be done at any time, without penalty.

Prices & Payment

All product prices are clearly quoted on our website. These prices are inclusive of taxes but may be exclusive of delivery charges. We endeavor to make the purchase amount as clear as possible prior to checkout via our ecommerce services.

It is always possible that, despite our best efforts, some items may be incorrectly priced. We will normally verify prices as part of our order procedures, even if a product’s correct price is higher than the price stated on any page of our website, we will honor any purchases made prior to correction. Customers will be informed of any separate/additional charges as part of the checkout process.

We accept multiple payment methods, via a 3rd party payment systems, and cannot take responsibility for orders that are not accepted as a result of incorrect or invalid payment details or technical issues with payment services.

Free Offers & Discounts

Free offers or discounts may be available. These are subject to stated terms. Except where expressly stated, discounts and credits are offered only once to any individual. Only one discount or credit can be used in conjunction with any single purchase and may not be applicable to already discounted items, such as Trial Offers. Fullgreen reserves the right to vary the conditions of use or to withdraw vouchers, discounts and credits at any time.

Deliveries

Products bought on a country-specific version of the Fullgreen website will be delivered to addresses within that country only. Fullgreen will arrange for products to be delivered to the address specified during the purchase process, so please make sure to check you’ve provided the correct information before confirming your order. We cannot accept liability for late or failed deliveries due to an incorrect address.

We will dispatch all orders between Monday and Thursday (during working hours), using local postal services and courier delivery services. Unfortunately, order tracking is not always available for these services and proof of delivery is not always obtained. We estimate between 3 and 6 working days from dispatch to delivery of your order, though delivery times will vary according to: your delivery address; when you make your selection; and circumstances impacting the 3rd party delivery services (including inclement, but not limited to, weather and public holidays). We cannot be held responsible for delays outside of our control, which relate to the delivery of small packages.

If Fullgreen packages do not fit your mailbox, or you are away when the package is delivered, our carrier should leave a notification with information about collection or re-delivery. They will hold the package for a number of days (according to their own business terms) before returning it to us. It is your responsibility to contact them to arrange receipt of the package as soon as you can. If your delivery does not arrive within 7 working days, from notification of dispatch, please let us know. To minimize costs and to assist in delivery, orders may be split across a number of packages and customers will be advised of this accordingly. We reserve the right to refund your account and refuse further delivery if it becomes apparent that, in our sole opinion, delivery to your location is unreliable.

Cancellation, Returns & Refunds

We will honor any cancellation requests received prior to dispatch, but it will not be possible to cancel or amend orders after dispatch has taken place. We may, on occasion, offer to replace items that have failed to be delivered though we cannot accept responsibility if incorrect delivery details are provided to us.

If an order arrives damaged, or is faulty, we want to know about it so please Contact Us Refunds will be offered where it can be proven that Fullgreen has failed in its obligation to deliver products as described. Fullgreen may request goods to be returned, for inspection, by recorded delivery. If a fault is agreed, a full refund (including your postal costs) will be offered. Nothing in this section affects your statutory rights.

Intellectual Property Rights

The website and any software required for its use may contain confidential information or information protected by intellectual property rights. Unless otherwise stated, intellectual property rights concerning trademarks, products, text or images included on the website are the sole property of Fullgreen and we do not grant any 3rd party license or usage right.

It is illegal to copy, modify, create derivative works, reverse engineer, disassemble or otherwise attempt to find the source code (except as provided by law), sell, assign, sub-license or transfer in any way whatsoever any rights pertaining to the software. It is also forbidden to modify the software or to use modified versions, in particular (without being limited thereto) with the aim of obtaining unauthorized access to the service and accessing the website by any means other than by the interface provided by Fullgreen for this purpose.