Cookies, Data & Privacy

Fullgreen respects your privacy and the personal information you provide. Our website is HTTPS-enabled, ensuring that all transactions and personal data shared with us are encrypted and not at risk of theft by 3rd parties.

By continuing to use our website, we will assume that you have read, understood and agreed to our policies

Collection Of Personal Data

We endeavour to only collect personal data necessary to fulfil requests made by you. We do not gather sensitive data (such as that related to health, sexual preference, ethnicity or religion) and we never share your data, except where necessary to transact your wishes (for example, with payment gateways). In all cases, this shall be encrypted and as a result of your explicit request.

Cookies

Our website uses cookies to deliver and improve our web services. When you visit our website, a cookie will be automatically installed and saved on your computer or mobile device.

Cookies are also necessary in order for us to provide multiple online services (for example, any items in your shopping basket are stored in a cookie).

They are also used to record information about the pages visited on our website, and the date and time of these visits etc. This ‘visitor behaviour’ is passed directly to Google Analytics software and not stored by us.

Cookies do not enable us to identify you, personally. The information they collect is abstracted from your personal details and associated to a numerical ID, which cannot be traced back to you.

Deleting & Blocking Cookies

You can block (or ‘disable’) cookies in your web browser settings. However, this may cause certain functions or services of our website to stop working. For information on how to delete cookies that may have already been set, please refer to your browser’s usage information.

Your Right to Access, Edit & Delete Data

We do store some personal data (for example, that information associated with product purchases). You can access, correct and delete all data which relates to you, and object to the processing of data at any time.

Management of Personal Data

Viewing, Editing or Deleting Data

To view, edit or delete stored data, log-in to your account area on this website. You may also contact Fullgreen's Data Protection Officer with specific requests. Please note, some of the data stored is not accessible to us, to view or edit and may only be deleted by you, via your personal account access.

Correspondence Regarding Data & Privacy

Please direct correspondence to the Data Protection Officer, Fullgreen, Unit 6f Hewlett House, 5 Havelock Terrace, SW8 4AS or hello@fullgreen.com

Data Storage

Data is stored only as long as it is required for the purposes for which it was collected. We delete all data upon your explicit request or as soon as possible after it is no longer required. Data collected in relation to customer service requests is retained for the period of time required to provide you with full resolution.

Data Sharing

No personal or sensitive data is shared with external organisations via cookies and Fullgreen commits that it will only send personal data to a third party if you have given us prior consent to share that information and/or if Fullgreen is required to share that information to provide the service you requested (for example, when making a transaction via our website, we will have to pass data to our payment processing provider).

Data Security & Privacy

Fullgreen makes every effort to safeguard personal data, and prevent it from being altered, corrupted, destroyed or accessed by unauthorised parties. The technical and organisational security measures implemented, in particular with regard to information systems, are compliant with the state of the art. However, Fullgreen does not control each and every risk related to internet usage.

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Freephone 0808 164 1545

Monday to Friday, 9am to 6am (GMT)

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