Delivery & Returns

You may be able to order Fullgreen products via ecommerce services on this website – to be delivered to your home. We want our delivery and returns process to be cost-efficient and our policy to be transparent and fair – ensuring your rights are protected. Here’s how it works.

Delivery Process

We will endeavour to dispatch all orders between Monday and Thursday (during working hours) – using local postal or courier services. Delivery times do vary and we estimate between 3 and 6 working days from dispatch of your order. Unfortunately, order tracking isn’t always possible.

If our service cannot deliver to your region or street address, we aim to inform you of this in advance and not accept your order. In cases where an order has been accepted but delivery is later deemed impossible, your payment will be refunded in full (unless the customer has provided incorrect delivery details).

Delivery Charges

Purchases from this website may have delivery charges added at checkout. These charges will be no more than the standard cost of delivery by local postal services. Fullgreen constantly researches the best and most economical ways to deliver your orders in an attempt to reduce your costs.

In some instances, orders may be split across a number of packages to minimise costs. You will be advised if this is the case.

Cancelling Your Order

Providing you contacts us before your package has been dispatched, we will cancel any order and refund your payment in full – without question.

Failed Or Delayed Delivery

We will dispatch to the address you specify, so please make sure to check you’ve given us the correct information prior to confirming your order. We cannot accept liability for failed deliveries due to incorrect address information.

If a Fullgreen package does not fit your mailbox, or you are away when it is delivered, our carrier will leave information about collection or re-delivery. They will store the package for a number of days (according to their own terms) before returning it to us. Please contact them as soon as possible to arrange re-delivery.

We estimate between 3 and 6 working days, from dispatch of your order to delivery. This will vary according to your delivery address, when you make your purchase, and circumstances impacting delivery services (including, but not limited to inclement weather or public holidays). We cannot be held responsible for delays outside of our control but promise to help in whatever ways we can. If your delivery does not arrive within 7 working days from notification of dispatch, please let us know.

Return Instructions

We want you to be completely satisfied with your online order and our service. We accept the return of any unused items by prior arrangement. These should be in their original condition and packaging, and must have been dispatched to us within 30 days of receipt by you.

To return any items purchased via our website, securely pack and seal in an appropriate shipping box along with your details, order number or receipt. Send the package (along with this information) via a tracked service, to: Fullgreen Ltd., Unit 6f Hewlett House, 5 Havelock Terrace, London SW8 4AS.

Once a refund is agreed, it will be processed via the original form of payment, within five business days. If you need a refund for more than one item these may be refunded to you as separate transactions. You will be notified via email once the refund transaction has taken place. Please note that your bank may require additional days to process and post this transaction to your account.

Faulty Items

If your experience is not to our usual standards, we’ll do our best to fix it. If a product is damaged on receipt, or a manufacturing fault is revealed, prior to the product’s ‘Best Before’ date, we will replace it by post or offer to refund the price you paid. Faulty items purchased directly from us – or at any a major retailer – will be refunded. Please refer to ‘Return Instructions’.

Faulty Items Purchased From 3rd Parties

We do not accept responsibility for items purchased from 3rd party re-sellers, including Amazon shops that are not operated by Fullgreen. These items should be returned to the store from which they were purchased or customer services should be contacted in order to make alternative arrangements. If in doubt, please Contact Us and we will advise you.

Anything Else

We want you to be happy with every Fullgreen purchase. If this page doesn’t fully answer your questions, please let us know about your experience of our products and services and anything we can do to improve it.