Fullgreen UK Ltd (trading as Fullgreen and a wholly owned subsidiary of Fullgreen Ltd) is an organisation that aims to make healthy eating easier. For more information on how we do this, see our products. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
We collect personal information about you when you access our website, register with us, contact us (including via our live chat function), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly – such as when you register for an account with us, contact us or purchase products or services via our website – or indirectly – such as your browsing activity while on our website. See also ‘Cookies’ (below).
The personal information we collect about you depends on the particular activities carried out through our website. It may also include the following:
We use and combine the personal information we collect to:
When we use your personal information we are required to have a legal basis for doing so. This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children. There are various different legal bases upon which we may rely to collect personal information, depending on what that information is and why we process it.
The legal bases we may rely on include:
If you require further information regarding which legal basis we are relying on for a specific processing activity, please contact us.
We may disclose your personal information to the following third parties for the purposes set out below:
Some of those third party recipients may be located outside the European Economic Area (EEA) — for further information including on how we safeguard your personal data when this occurs, see “Transfer Of Information Out Of The EEA”.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We endeavour not to transfer your personal information to parties located outside of the EEA, though this may happen where their technical platforms or servers are operated physically outside of this geographical location – or in the cloud.
In this instance, services will be operated from such countries that have appropriate data protection laws, consistent with the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to an appropriate regulation, designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information, for example European Commission approved contract clauses.
You can disable cookies in your web browser’s settings. However, this may cause certain functions or services of our website to stop working. For information on how to delete cookies, please refer to your browser’s usage information.
We would like to send you information about Products and Services, Competitions and Special Offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to send information, we may do this by post, email, telephone, text message (SMS) or automated call.
We may also share information with selected third parties – only where it is vital to deliver products or services that you have requested or if you have explicitly agreed to share your data for marketing purposes. In these instances, third parties may directly send you information about their products or services, depending on what you have agree to.
We will always ask whether you would like us – or other businesses – to send you marketing messages and require you to explicitly opt-in to these messages.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by logging into your account area or following the ‘Unsubscribe’ instructions within emails or texts.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on your rights, including the circumstances in which they apply, visit ico.org.uk
If you would like to exercise any of those rights, please email, call or write to us:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone (within the UK) : 0303 123 1113.
Please contact us, if you have any questions about this privacy notice or the information we hold about you. If you wish to contact us, please send an email to firstname.lastname@example.org write to Fullgreen, Unit 6f, Hewlett House, 5 Havelock Terrace, London, SW8 4AS, United Kingdom.